“We called on Wheelhouse to help us transform our manual recovery process into a more scalable system. In a short period of time, the Wheelhouse team was able to complete their documentation and recommendations. Our Wheelhouse executive actually went out on recovery runs and entered tickets so that he understood the nuances of our business. Each step of the way, they assisted us in implementing changes and producing efficiencies we never imagined achievable.
Today, my recovery management associate can complete her tickets within an hour, where before, she spent over half her day entering tickets. Our new Recovery Management Reporting System synchronizes industry data nightly, instantly generates reports, geographically plots all our tickets and our potential pickup sites, facilitates new sales, and provides us with invaluable business insight in real time.
Wheelhouse was a keen observer of our processes, a quick learner of our industry, and operational masters. They know how to integrate people, process and technology and clearly provided us with a cost effective solution to our scalability problem. I would highly recommend their services to you and your company.”
– – Gary Warwick, CEO, Tri-Star Protector